Your Privacy Matters
at 9 baje
At 9 baje, protecting the personal information of every player in Bangladesh is a core commitment — not an afterthought. This Privacy Policy explains in plain terms exactly what data we collect, how we use it, who we share it with, and the rights you hold over your own information.
Data Minimisation
We collect only the information genuinely necessary to operate your 9 baje account and provide a safe, secure betting experience.
No Unnecessary Sharing
Your personal data is never sold to third parties. Sharing occurs only with trusted service providers operating under strict data protection agreements.
SSL Encryption on All Pages
Every page on 9 baje is protected by industry-standard SSL encryption, ensuring that data transmitted between your device and our servers remains private and tamper-proof at all times.
Your Data, Your Control
Registered players in Bangladesh have the right to access, correct, and request deletion of their personal data held by 9 baje at any time by contacting our support team.
Minimal Data Collection
We follow a strict data minimisation policy — we only collect information that is directly necessary to operate your account, process transactions, and comply with our platform obligations.
No Data Selling
9 baje does not sell, rent, or trade your personal information to any marketing company, data broker, or third party for their independent commercial purposes. Full stop.
Transparent Cookie Use
We use cookies only for functional, analytical, and security purposes. Our cookie policy is explained in full in Section 4 of this document so you know exactly what is running on your browser.
Clear Retention Limits
We define specific data retention periods for each category of personal data. Once the retention period expires and there is no legal obligation to retain data further, it is securely deleted.
Information We Collect
9 baje collects personal data from users in Bangladesh through a number of channels: directly when you create an account or interact with our platform; automatically through your use of the website; and occasionally from third-party sources such as payment processors and identity verification providers. We collect only what is necessary to deliver the services you request and to maintain the integrity of our platform.
1.1 Information You Provide Directly
When you register an account, make a deposit, contact our support team, or use any feature of the 9 baje platform, you may provide us with the following categories of personal information:
- Identity data: Full legal name, date of birth, gender, and nationality as provided at registration or during verification.
- Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.
- Account credentials: Username and encrypted password hash. We never store passwords in plain text.
- Financial data: Payment method details sufficient to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer. We do not store full card numbers; payment processing is handled by certified payment partners.
- Verification documents: Copies of national ID, passport, or utility bills submitted during Know Your Customer (KYC) verification.
- Communications data: Records of messages exchanged with our support team via live chat, email, or any other support channel.
1.2 Information Collected Automatically
When you visit the 9 baje website, certain technical information is collected automatically by our servers and analytics tools:
- Device and browser data: IP address, browser type and version, operating system, device model, and screen resolution.
- Usage data: Pages visited, time spent on each page, game sessions played, bets placed, betting markets accessed, and navigation paths through the platform.
- Session data: Login timestamps, session duration, logout events, and failed login attempts.
- Geolocation data: Approximate geographic location derived from IP address, used solely for fraud detection and compliance purposes. We do not collect precise GPS location data.
- Cookie and tracking data: As described in Section 4 of this policy.
1.3 Information From Third Parties
In limited circumstances, 9 baje may receive personal data about you from trusted third-party sources, including identity verification service providers, payment processors such as bKash and Nagad, and fraud prevention partners. Any data received from these sources is handled in accordance with this Privacy Policy and the data-sharing agreements in place with each provider.
Special Categories of Data: 9 baje does not intentionally collect sensitive special-category personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a player voluntarily discloses health-related information in the context of a responsible gaming request (e.g., requesting self-exclusion due to a gambling problem). Such disclosures are handled with the highest level of confidentiality.
How We Use Your Data
9 baje processes your personal data for specific, legitimate purposes that are directly connected to the operation of the platform and our obligations to players in Bangladesh. We do not process personal data for purposes incompatible with those described in this section without first obtaining your explicit consent.
| Purpose of Processing | Categories of Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, credentials | Contract performance |
| Processing deposits and withdrawals | Identity, financial, payment provider data | Contract performance |
| Identity and age verification (KYC) | Identity, verification documents | Legal obligation |
| Fraud detection and prevention | Device, usage, geolocation, session data | Legitimate interest |
| Customer support and communications | Identity, contact, communications data | Contract performance |
| Responsible gaming monitoring | Usage, session, financial data | Legal obligation / legitimate interest |
| Platform analytics and improvement | Usage, device, cookie data | Legitimate interest |
| Promotional communications (with consent) | Contact, preferences data | Consent |
| Compliance with legal obligations | All categories where required by law | Legal obligation |
2.1 Responsible Gaming Monitoring
9 baje uses data about your betting activity, deposit frequency, session duration, and wagering patterns to identify potential signs of problem gambling. This processing is carried out in the interests of player welfare and in line with our responsible gaming commitments. Players who exhibit behavioural patterns associated with problem gambling may be contacted proactively by our team, have deposit limits applied, or be referred to responsible gaming resources. Please visit our Responsible Gaming page for full details.
2.2 Marketing Communications
Where you have given explicit consent, 9 baje may contact you with promotional offers, bonus notifications, and information about new games or features relevant to players in Bangladesh — including BPL season promotions, Eid special offers, and Pohela Boishakh bonuses. You may withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect our ability to contact you for account-related or legal purposes.
Data Sharing and Disclosure
9 baje does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by contractual obligations to protect your data to a standard consistent with this Privacy Policy.
3.1 Service Providers
We work with a carefully selected group of third-party service providers who assist us in operating the 9 baje platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting and infrastructure providers, customer support software providers, and analytics platforms. Each service provider receives only the minimum data necessary to perform their specific function and is prohibited from using your data for any other purpose.
3.2 Legal and Regulatory Disclosure
9 baje may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or courts in Bangladesh or other relevant jurisdictions where we are under a legal obligation to do so. This includes responding to lawful requests related to fraud investigations, money laundering inquiries, or court orders. We will notify you of any such disclosure where we are legally permitted to do so.
3.3 Business Transfers
In the event that 9 baje undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect, and you will have the opportunity to close your account and request data deletion if you do not wish your data to be transferred.
3.4 Fraud Prevention Networks
To protect the platform and its users, 9 baje may share limited data — such as device fingerprints, IP addresses, and anonymised behavioural signals — with industry fraud prevention networks. This sharing is carried out on the basis of legitimate interest and helps to prevent account takeover, bonus abuse, and other fraudulent activities that could harm genuine players.
No Sale of Data: 9 baje will never sell, rent, licence, or otherwise commercially exploit your personal data to any advertising network, data broker, or marketing platform. Your information is used solely to operate and improve the 9 baje platform and to fulfil our legal obligations.
Cookies and Tracking Technologies
9 baje uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to improve your experience, and to analyse how players interact with the site. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.
4.1 What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognise your device on subsequent visits and to store preferences and session information. Cookies do not contain executable code and cannot access other files on your device.
4.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account state, and enable core platform functions such as bet placement and deposit flows. | Session |
| Functional | Remember your language preference, display settings, and previously selected game categories to personalise your experience on return visits. | Up to 12 months |
| Analytical / Performance | Collect anonymised data about how players navigate the platform (pages visited, time on page, click paths) to help us identify usability issues and improve site performance. | Up to 24 months |
| Security | Detect and prevent fraudulent activity, bot traffic, and unauthorised account access attempts by flagging anomalous session patterns. | Session to 30 days |
4.3 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling strictly necessary cookies will impair the functionality of the 9 baje platform — you may be unable to log in or complete transactions. Disabling analytical cookies will not affect your ability to use the platform but will limit our ability to identify and resolve performance issues.
Instructions for managing cookies in common browsers are available in each browser's help documentation. 9 baje does not respond to browser "Do Not Track" signals at this time, as there is no industry-wide standard for interpreting these signals.
Data Security and Retention
9 baje applies a multi-layered approach to data security. We implement technical, administrative, and physical safeguards designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. No system is completely immune to risk, but we continually review and update our security measures to reflect current best practices.
5.1 Security Measures
- TLS/SSL encryption on all data transmissions between your browser and 9 baje servers.
- Passwords stored using strong one-way cryptographic hashing — plain-text passwords are never retained.
- Access to personal data within our organisation restricted to staff who have a genuine operational need to access it, governed by role-based access controls.
- Regular security audits and vulnerability assessments of our platform infrastructure.
- Anomaly detection systems that monitor for suspicious login attempts, unusual transaction patterns, and other potential security incidents in real time.
- All third-party service providers with access to player data are contractually required to maintain equivalent security standards.
5.2 Data Retention Periods
We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to any longer retention periods required by applicable law. The following general retention guidelines apply:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / dispute resolution |
| Transaction and financial records | 7 years from transaction date | Financial record-keeping requirements |
| KYC verification documents | 5 years from account closure | Anti-money laundering compliance |
| Support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Analytical and usage data | 24 months (anonymised after 6 months) | Legitimate interest |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance with consent obligations |
5.3 Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, 9 baje will notify affected players without undue delay, providing information about the nature of the breach, the categories of data involved, the likely consequences, and the measures taken or proposed to address the breach. Notifications will be delivered via the email address registered to your account.
Your Privacy Rights
As a player on the 9 baje platform, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.
Right of Access
You have the right to request a copy of all personal data we hold about you, together with information about how it is being processed. We will respond to access requests within 30 days of receipt.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please log in to your account settings or contact support to submit a correction request.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records (such as financial and KYC data).
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is resolved.
Right to Data Portability
Where processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing of your personal data that is based on our legitimate interests, including profiling for fraud detection or responsible gaming monitoring, where you believe your individual circumstances warrant an override.
Identity Verification for Rights Requests: To protect your privacy, 9 baje will verify your identity before acting on any data rights request. We may ask you to confirm details associated with your account. We will not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.
Third-Party Services and Links
The 9 baje platform incorporates games and services provided by third-party software studios and technology partners, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game provided by one of these studios, your gameplay session data may be processed by the relevant game provider in accordance with their own privacy policies. 9 baje takes reasonable steps to ensure that all integrated game providers maintain data protection standards consistent with our own, but we are not responsible for the independent data practices of third-party game studios.
7.1 Payment Processors
Deposit and withdrawal transactions on 9 baje are processed by certified payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as select Bangladeshi banks including City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you initiate a financial transaction, the relevant payment processor will handle your payment data under their own privacy terms. 9 baje receives only a transaction confirmation reference — we do not receive or store full card numbers or mobile wallet PINs.
7.2 Analytics and Infrastructure
9 baje uses third-party analytics and infrastructure tools to monitor platform performance and diagnose technical issues. These providers receive anonymised or pseudonymised data only and are contractually prohibited from using this data for their own commercial purposes. All infrastructure is maintained on servers that apply appropriate physical and technical security controls.
External Links: The 9 baje website does not contain links to external third-party websites for advertising or affiliate purposes. All navigation links on this site point to internal pages within the 9 baje platform. If you arrive at 9 baje from an external source, please note that we are not responsible for the privacy practices of the referring site.
Policy Updates and Contact
8.1 Updates to This Policy
9 baje reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will post a notice on the 9 baje platform and, where appropriate, notify registered players directly via their registered email address. The "Effective Date" at the top of this policy will be updated to reflect the date on which the revised policy takes effect. Continued use of the platform following notification of a policy update constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically — particularly ahead of major platform events such as BPL season, Eid promotions, or the introduction of new game categories — to ensure that you remain informed about how your data is being handled.
8.2 Children and Minors
9 baje is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data to our platform, we will immediately close the account, void any associated transactions, and securely delete the personal data in question. If you believe that a minor has accessed the 9 baje platform, please contact us immediately at [email protected].
8.3 Contact Our Privacy Team
If you have any questions, concerns, or complaints about how 9 baje handles your personal data, or if you wish to exercise any of the privacy rights described in Section 6, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 7 business days.
Privacy Enquiries:
[email protected]
Subject Line: Privacy Rights Request / Privacy Enquiry
Response Time: Within 7 business days
Support Hours: 24/7 — all days including Eid & holidays
Languages: English & Bengali
Responsible Gaming: Visit our Responsible Gaming page if your enquiry relates to self-exclusion, deposit limits, or account restrictions.
Ready to Play Safely at 9 baje?
Your privacy is protected. Now explore everything 9 baje has to offer — cricket betting, live casino, and hundreds of slot games — all in a secure, mobile-friendly environment built for players across Bangladesh. 18+ only. Play responsibly.