9 baje Frequently
Asked Questions

9 baje requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport showing your date of birth, or an official birth certificate. In some cases we may also request a recent utility bill or bank statement as proof of address. All documents must be clear, unaltered, and currently valid. Verification is typically completed within 24 hours of submission.

No — each player is permitted to hold exactly one account on 9 baje. Opening duplicate accounts is a violation of our Terms & Conditions and may result in all accounts being suspended and any balances being forfeited. If you have lost access to your original account, please contact our support team at [email protected] rather than registering a new one. Our team can recover your account after identity verification.

To reset your password, visit the 9 baje Login page and click the "Forgot Password" link below the login form. Enter your registered mobile number or email address and you will receive a one-time verification code. Enter the code, set a new password, and you will regain full access immediately. If you no longer have access to your registered contact details, email [email protected] with your username and KYC documents so our team can verify and restore your account manually.

You can request permanent account closure at any time by contacting our support team at [email protected] with the subject line "Account Closure Request". Before closing, any remaining balance will be returned to your registered bKash, Nagad, or Rocket account. Please note that if your reason for closing is related to problem gambling, we strongly recommend opting for our self-exclusion programme instead, which provides additional safeguards and prevents re-registration. Account closure is processed within 48 hours of a confirmed request.

9 baje supports a wide range of payment methods tailored for players in Bangladesh, including all major mobile financial services and bank transfers. Accepted methods include:

• bKash (send money / merchant payment)
• Nagad (personal and merchant)
• Rocket (Dutch-Bangla Bank MFS)
• Upay
• Internet banking via BRAC Bank, City Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and Dutch-Bangla Bank
• Visa and Mastercard (selected cards)

All transactions are processed in BDT. No currency conversion fees are charged by 9 baje.

bKash deposits on 9 baje are credited to your account almost instantly — typically within 30 seconds to 3 minutes of a successful bKash transaction. If your deposit has not appeared after 10 minutes, do not send the payment again. Instead, check your bKash transaction history to confirm the payment was sent, then contact our 24/7 support team with the bKash Transaction ID (TxnID) and our team will manually credit your account after verification.

The minimum deposit on 9 baje is ৳200 for mobile financial services (bKash, Nagad, Rocket, Upay) and ৳500 for bank transfers. The minimum withdrawal amount is ৳500 for all MFS methods and ৳1,000 for bank transfers. These thresholds ensure efficient processing and help keep transaction fees minimal for players. There is no maximum withdrawal limit stated per transaction, though large withdrawals may require additional identity verification before processing.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1–4 hours once your withdrawal request has been approved. Bank transfer withdrawals take 1–3 business days depending on your bank's processing times. Withdrawal requests are reviewed by our finance team during business hours (Bangladesh Standard Time, UTC+6). Requests submitted over weekends or public holidays such as Eid may take slightly longer, though our team works to process pending requests as quickly as possible.

9 baje does not charge any platform-side fees on standard deposits or withdrawals. Your payment provider (bKash, Nagad, Rocket, or your bank) may apply their own standard service charges, which are outside our control. We recommend checking your MFS provider's current fee schedule before making a transfer. For large withdrawals, a small processing fee may apply — this will always be disclosed clearly before you confirm the transaction.

Yes — 9 baje offers comprehensive cricket betting coverage including BPL (Bangladesh Premier League), T20 World Cup, IPL, ICC tournaments, and international matches featuring the Bangladesh Tigers. Pre-match markets open several days before each fixture, while in-play (live) betting allows you to place bets during the match as odds update in real time. Available markets include match winner, top batsman, total runs, over/under, and player performance specials. Minimum bet amounts and available markets vary by fixture.

All slot games available on 9 baje are sourced from certified, internationally recognised game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Every game uses an independently audited Random Number Generator (RNG) to ensure that each spin outcome is completely random and uninfluenced by previous results or bet size. The Return to Player (RTP) percentage for each slot title is published in the game's information panel, allowing you to make an informed choice before playing.

Yes — 9 baje is fully optimised for mobile play and works smoothly on all modern Android and iOS smartphones and tablets without requiring a separate app download. The mobile website adapts to your screen size automatically, giving you full access to sports betting, live casino games, slots, deposits, and withdrawals directly from your browser. A stable internet connection (4G or Wi-Fi) is recommended for the best experience, particularly during live casino sessions streamed via providers like Evolution Gaming and Ezugi.

If a cricket match is abandoned, cancelled, or significantly interrupted before the minimum number of overs required for an official result are bowled, all pre-match bets on that fixture will be voided and your stake will be returned in full to your 9 baje account balance. For Duckworth-Lewis-Stern (DLS) method results, bets are generally settled on the official result as declared by the match authority. Full settlement rules for each market type are detailed in the Sports Betting Terms section of our Terms & Conditions page.

Vivo Live is a dedicated live dealer gaming section on 9 baje powered by the Vivo Gaming studio. It offers real-time streamed table games — including live baccarat, roulette, blackjack, and andar bahar — hosted by professional dealers. The low-latency streams are optimised for mobile play in Bangladesh, making Vivo Live one of the most accessible live casino experiences available to Bangladeshi players. Minimum bet amounts in Vivo Live tables start from ৳50, making it suitable for casual and serious players alike.

9 baje offers a generous welcome bonus for new players making their first deposit. The standard welcome offer is a deposit match bonus credited to your account immediately after your qualifying deposit is confirmed. The exact percentage and maximum bonus amount may vary by current promotion — visit the Promotions section after logging in for the latest offer available to your account. Welcome bonuses are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus funds convert to withdrawable cash. For example, if you receive a ৳2,000 bonus with a 20x wagering requirement, you need to place a total of ৳40,000 in qualifying bets before withdrawal is permitted. On 9 baje, wagering contributions vary by game type — slots typically contribute 100%, while live casino and sports betting may contribute a lower percentage. Full details are in each promotion's terms.

Yes — 9 baje regularly runs seasonal promotions tied to major Bangladeshi cultural events including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and Victory Day. These promotions may include free spins on featured slot titles, deposit match bonuses with enhanced percentages, cashback offers, or special cricket betting boosts during BPL and ICC tournaments. Players who have opted in to promotional communications will be notified in advance. Check the Promotions page in your account for the latest active offers.

No — bonus funds on 9 baje cannot be withdrawn until the applicable wagering requirements have been fully completed. However, you may choose to forfeit your active bonus at any time through your account settings, which will remove the bonus balance along with any wagering progress. Once a bonus is forfeited it cannot be reinstated. If you deposited real money alongside a bonus, your real-money balance is always withdrawable subject to standard processing checks, independent of any active bonus wagering requirement.

Yes — 9 baje rewards consistent players through a tiered loyalty programme. As you accumulate activity points by placing real-money bets across sports, live casino, and slots, you progress through VIP tiers. Higher tiers unlock benefits including personalised reload bonuses, faster withdrawal processing, dedicated account managers, and exclusive invitations to special events and tournaments. Players who maintain regular activity during major cricket seasons such as BPL and IPL may also receive tailored cricket betting offers through the loyalty programme.

9 baje uses industry-standard SSL encryption on every page of the platform, ensuring that all data transmitted between your device and our servers — including personal information, payment details, and login credentials — is fully protected. Our platform undergoes regular security audits, and all game titles are sourced from providers whose RNG systems are independently certified for fair play. We do not share your personal data with third parties for commercial marketing purposes without your explicit consent.

You can set daily, weekly, or monthly deposit limits directly in the Responsible Gaming section of your 9 baje account settings. Once a limit is active, it applies immediately across all payment methods including bKash, Nagad, and Rocket. Reducing a limit takes effect instantly, while any request to increase a limit is subject to a cooling-off period to protect against impulsive decisions. If you need help setting a limit, contact our support team at [email protected] and we will apply it on your behalf within one hour.

Self-exclusion is a formal account suspension that blocks you from logging in, depositing, or placing bets for a chosen period — 6 months, 1 year, 3 years, or permanently. To request self-exclusion on 9 baje, contact our support team at [email protected] with the subject "Self-Exclusion Request". Your account will be suspended within one hour of confirmation, your remaining balance will be returned, and you will be removed from all promotional communications. Self-exclusion cannot be reversed before the chosen period expires. For more detail, see our Responsible Gaming page.

No — 9 baje is strictly an 18+ platform and access by anyone under 18 years of age is prohibited. During registration every player must declare they are at least 18, and KYC age verification using a Bangladesh NID, passport, or birth certificate is conducted before withdrawals are approved. If we have any reason to suspect a player may be underage, the account is immediately suspended pending verification. We encourage parents and guardians sharing devices with children to use parental control software and keep their 9 baje login credentials private at all times.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please reach out immediately — you do not have to wait until things become a crisis. Contact the 9 baje responsible gaming team 24/7 at [email protected] (subject: Responsible Gaming) and we will help you set limits, activate a time-out, or begin the self-exclusion process with no judgment and no delay. You can also explore our detailed Responsible Gaming page for self-assessment tools, warning sign checklists, and guidance on building healthier gambling habits.